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The Northshore Utility District has been made aware that some customers have received illegitimate emails which appear to be from the district but were not generated by us. Please do not open any suspicious email you may receive from Steven Hamilton and delete it immediately. This incident has been isolated and we are working diligently on resolving this issue.

Frequently Asked Questions

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Our Frequently Asked Questions are sorted alphabetically by department.  Choose a department from the pull down menu below to see FAQ's from that department only.
  • Administration/HR

    • Can I apply for more than one position?

    • Do I need an email address to apply for a position?

    • Do I need to complete all sections of the application if I attach my resume?

    • Do you conduct pre-employment checks on new employees?

    • How do I apply for a position if I don't have access to a computer?

    • How do I make a request for reasonable accommodation?

    • How soon can I expect to hear back from you?

    • How will I be notified regarding testing or an interview?

    • How will I know that my application has been received?

    • I saw a job posted on the site yesterday and cannot find it today. Can I still apply?

    • PUBLIC RECORDS: How do I file a Public Records Request?

    • There are no current job openings. Can I submit an application for future openings?

    • What are the salary ranges for jobs?

    • What does "Open Until Filled" mean?

    • Will I be notified if the position is filled?

    • Will my application be considered for other positions?

  • Board of Commissioners

    • PUBLIC RECORDS: How do I file a Public Records Request?

  • Engineering

    • Do I need a permit to repair, relocate or modify my water or sewer service?

    • How do I apply for a water or sewer availability certificate?

    • What is the King County Capacity charge?

    • When is sewer service coming to my neighborhood?

  • Finance

    • BILLING - How do I make a payment?

    • BILLING - How do I read my utility bill?

    • BILLING - How do I read my water meter?

    • BILLING - How often will I receive a bill?

    • BILLING - My bill seems higher than usual. What should I do?

    • BILLING - Sometimes my water bill fluctuates. Why is that?

    • BILLING - What are my bill payment options?

    • CONTACT INFORMATION - How do I contact NUD?

    • CONTACT INFORMATION - Why is this so important?

    • DISCOUNTS - Does the District allow discounts?

    • EMERGENCY - Who should I call in case of a water or sewer emergency, such as a broken main or fire hydrant?

    • FRANCHISE FEES - What are they?

    • LATE PAYMENTS - If I am late in paying my bill, how much time will lapse before my water is turned off?

    • LEAKS - My water service line is leaking . What do I do?

    • ONLINE ACCESS - 3rd party payment sites

    • ONLINE ACCESS - Failed credit card payment

    • ONLINE ACCESS - How can a tenant access their account

    • ONLINE ACCESS - HTTP Referrer error when paying my bill

    • ONLINE ACCESS - I can't send or receive emails to/from NUD

    • ONLINE ACCESS - I forgot my account password

    • ONLINE ACCESS - I'm out of the country and can't pay my bill

    • ONLINE ACCESS - I'm trying to create my Utility Bill online account

  • Operations

    • How do I locate my water and sewer lines?

    • LEAKS - My water service line is leaking . What do I do?

    • WATER PRESSURE - What's causing my high/low pressure issue?

    • WATER QUALITY - How do I know if there is lead in my drinking water?

    • WATER QUALITY - My tap water has a rusty color. What causes this?

    • WATER QUALITY - My water smells like chlorine. What do I do?

    • WATER QUALITY - What is our water hardness?

    • WATER QUALITY - What is our water pH?

    • WATER QUALITY - What levels of fluoride are in my water?

    • Why did I receive a backflow test notice?